Signature Concrete ("we," "us," or "our") values your privacy. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website at https://signatureconcretekc.com, submit forms, communicate with us, or use our services. It also covers our SMS/text messaging data practices in compliance with TCPA, CTIA, and A2P 10DLC carrier requirements.
1. Information We Collect
1.1 Information You Provide Directly
We collect information you voluntarily provide, including:
- Contact information: Name, email address, phone number, and mailing address
- Project details: Service type, property address, project description, and photos you share
- Communications: Messages sent through our contact or quote request forms, email, phone calls, and text messages
- SMS opt-in data: Your phone number and consent to receive text messages
1.2 Information Collected Automatically
When you visit our website, we may automatically collect:
- Device and browser data: IP address, browser type, operating system, device type, and screen resolution
- Usage data: Pages visited, time spent on pages, referring URL, and click patterns
- Cookies and similar technologies: We use cookies, pixels, and analytics tags to improve your experience and measure website performance
- Location data: General geographic location derived from your IP address
2. How We Use Your Information
We use the information we collect to:
- Respond to quote requests and inquiries
- Schedule appointments, provide estimates, and manage projects
- Send appointment reminders, project updates, and service notifications
- Send promotional offers and seasonal specials (with your consent)
- Communicate via SMS/text messages (as described in Section 5)
- Improve our website, services, and customer experience
- Analyze website traffic and usage patterns
- Comply with legal obligations and protect our rights
3. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information with:
- Service providers: Trusted partners who assist us with website hosting, analytics, email delivery, SMS messaging platforms, CRM systems, and payment processing — all bound by confidentiality agreements
- Legal compliance: When required by law, court order, legal process, or to protect the rights, property, or safety of Signature Concrete or others
- Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
4. Cookies and Tracking Technologies
We use the following types of cookies and tracking technologies:
- Essential cookies: Required for basic website functionality such as page navigation and form submissions
- Analytics cookies: Help us understand how visitors interact with our website (e.g., Google Analytics)
- Marketing cookies: Used to deliver relevant advertisements and measure campaign effectiveness
You can manage cookie preferences through your browser settings. Disabling cookies may affect your experience on our website.
5. SMS / Text Messaging Privacy
This section applies to our SMS and MMS messaging program and is designed to comply with the Telephone Consumer Protection Act (TCPA), CTIA Messaging Principles and Best Practices, and wireless carrier A2P 10DLC registration requirements.
5.1 Opt-In and Consent
We only send text messages to individuals who have expressly opted in to receive them. You may opt in by:
- Submitting a form on our website with your phone number and checking the consent box
- Texting a keyword (e.g., "QUOTE") to our business number
- Verbally consenting during a phone call or in-person interaction
Your opt-in consent is recorded with a timestamp, the source of consent, and the phone number provided. Consent is not a condition of purchasing any service.
5.2 Types of Messages
If you opt in, you may receive messages related to:
- Appointment and estimate confirmations and reminders
- Project status updates and scheduling notifications
- Promotional offers and seasonal specials
- Customer service follow-ups and responses to inquiries
5.3 Message Frequency
You may receive up to 10 messages per month. Message frequency varies based on your interactions with us and the status of your project.
5.4 Opt-Out
You may opt out at any time by replying STOP to any message. You will receive a single confirmation message and no further texts will be sent. To re-subscribe, text START to our business number or fill out a new form on our website.
5.5 Help
Reply HELP to any message for assistance, or contact us directly at info@signatureconcretekc.com or (913) 600-2637.
5.6 Data Sharing for SMS
We do not sell, rent, or share your phone number, opt-in consent, or any SMS-related data with third parties or affiliates for their marketing purposes. Information may only be shared with our SMS service providers for the sole purpose of delivering messages on our behalf, under strict confidentiality agreements.
5.7 Costs
Message and data rates may apply. Signature Concrete is not responsible for charges from your wireless carrier. Contact your carrier for details about your text messaging plan.
5.8 Carrier Disclaimer
Carriers (AT&T, T-Mobile, Verizon, U.S. Cellular, etc.) are not liable for delayed or undelivered messages. Delivery is subject to effective transmission by your carrier.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include encrypted data transmission (SSL/TLS), restricted access controls, and secure hosting environments. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. SMS opt-in consent records are retained for the duration of the messaging relationship and for a reasonable period thereafter to comply with regulatory requirements.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications, including email and SMS
- Withdraw consent for data processing where consent is the legal basis
To exercise any of these rights, contact us at info@signatureconcretekc.com. We will respond to your request within 30 days.
9. Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will take steps to delete it promptly.
10. Third-Party Links
Our website may contain links to third-party websites or services. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any external websites you visit.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our website or services after any changes constitutes your acceptance of the revised policy.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
- Email:info@signatureconcretekc.com
- Phone:(913) 600-2637
- Website:https://signatureconcretekc.com
13. Supplemental A2P Messaging Disclosure
The following summary is provided to meet carrier registration (A2P 10DLC) disclosure requirements:
- Brand Name: Signature Concrete
- Message Types: Appointment reminders, project updates, promotional offers, and customer service communications
- Opt-In Method: Website form submission with explicit consent checkbox, keyword opt-in via SMS, or verbal consent
- Opt-Out Method: Reply STOP to any message
- Help: Reply HELP to any message, or email info@signatureconcretekc.com
- Message Frequency: Up to 10 messages per month
- Message & Data Rates: May apply
- Data Sharing: No mobile information will be sold, rented, or shared with third parties or affiliates for marketing purposes
- Privacy Policy:https://signatureconcretekc.com/privacy-policy
- Terms & Conditions:https://signatureconcretekc.com/terms-and-conditions